Computer User Support Specialists assist computer users and organizations by providing technical help directly to computer users.
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Print Occupation
- Computer User Support Specialists
Information Technology
What do they typically do
- Analyze customers' computer problem to diagnose it and determine the cause
- Document customers' descriptions of their computer problems
- Guide customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Install and train users on new hardware or software
- Inform team members and managers of major problems or of customers' recurring concerns
Number of Jobs
Average Annual
Job Growth +1.0%
Job Openings 1,794
Industry/Employer
Accounting and Bookkeeping Services
Advertising and Related Services
Architectural and Engineering Services
Business Support Services
Colleges and Universities
Commercial Goods Merchant Wholesalers
Communications Equipment Manufacturing
Computer Systems Design and Rel Services
Computers and Peripheral Equipment
Data Processing and Related Services
Educational Support Services
Electronic Instrument Manufacturing
Electronic Markets and Agents/Brokers
Electronics and Appliance Retailers
Elementary and Secondary Schools
Employment Services
General Medical and Surgical Hospitals
Insurance Agencies, Brokerages & Support
Junior Colleges
Machinery & Supply Merchant Wholesalers
Management & Technical Consulting Svc
Management of Companies and Enterprises
Medical and Diagnostic Laboratories
Medical Equipment and Supplies Mfg
Motor Vehicle Parts Manufacturing
Office Administrative Services
Offices of Physicians
Other Professional & Technical Services
Pharmaceutical & Medicine Manufacturing
Plastics Product Manufacturing
Power Generation and Supply
Scientific Research and Development Svc
Software Publishers
Spectator Sports
Warehousing and Storage
Education & Training
- Education Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.Associated Programs or MajorsLicense
NC Workforce Credentials
- CompTIA A+ [Computing Technology Industry Association (CompTIA)]
- CompTIA IT Fundamentals [Computing Technology Industry Association (CompTIA)]
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