Customer Service Representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.
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Print Occupation
- Customer Service Representatives
Business, Management and Administration
What do they typically do
- Listen to customers' questions and concerns and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees
Number of Jobs
Average Annual
Job Growth 0.0%
Job Openings 12,317
Industry/Employer
Accounting and Bookkeeping Services
Aerospace Product & Parts Manufacturing
Apparel/Piece Goods Merchant Wholesalers
Auto Parts, Accessories, and Tire Stores
Automobile Dealers
Automotive Equipment Rental and Leasing
Automotive Repair and Maintenance
Book Retailers and News Dealers
Building Equipment Contractors
Building Finishing Contractors
Building Foundation/Exterior Contractors
Building Material and Supplies Dealers
Business Support Services
Business, Computer & Management Training
Civic and Social Organizations
Coating, Engraving & Heat Treating Metal
Colleges and Universities
Commercial & Service Industry Machinery
Commercial Goods Merchant Wholesalers
Commercial Machinery Repair/Maintenance
Community Care Facility for the Elderly
Computer Systems Design and Rel Services
Computers and Peripheral Equipment
Converted Paper Product Manufacturing
Cut and Sew Apparel Manufacturing
Data Processing and Related Services
Drycleaning and Laundry Services
Educational Support Services
Electrical Equipment Manufacturing
Electronic Instrument Manufacturing
Electronic Markets and Agents/Brokers
Electronics and Appliance Retailers
Emergency and Other Relief Services
Employment Services
Fabric Mills
Fiber, Yarn, and Thread Mills
Freight Transportation Arrangement
Fuel Dealers
Furniture and Home Furnishings Retailers
General Medical and Surgical Hospitals
Health and Personal Care Retailers
Home Health Care Services
Household Goods Repair and Maintenance
Individual and Family Services
Insurance Agencies, Brokerages & Support
Insurance Carriers
Investigation and Security Services
Junior Colleges
Lawn & Garden Equipment/Supplies Stores
Machinery & Supply Merchant Wholesalers
Management & Technical Consulting Svc
Management of Companies and Enterprises
Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
Medical Equipment and Supplies Mfg
Motor Vehicle Parts Manufacturing
Motor Vehicle/Part Merchant Wholesalers
Museums, Parks and Historical Sites
Natural Gas Distribution
Newspaper, Periodical, Book, and Directory Publishers
Nondepository Credit Intermediation
Office Administrative Services
Offices of Other Health Practitioners
Offices of Physicians
Other Amusement & Recreation Industries
Other Electrical Equipment & Components
Other Food Manufacturing
Other Miscellaneous Manufacturing
Other Miscellaneous Retailers
Other Motor Vehicle Dealers
Other Personal Services
Other Professional & Technical Services
Other Schools and Instruction
Other Specialty Trade Contractors
Other Support Services
Other Textile Product Mills
Other Wood Product Manufacturing
Performing Arts and Sports Promoters
Pharmaceutical & Medicine Manufacturing
Plastics Product Manufacturing
Power Generation and Supply
Printing and Related Support Activities
Professional and Similar Organizations
Religious Organizations
Remediation and Other Waste Services
Residential Building Construction
Rubber Product Manufacturing
Scheduled Air Transportation
Scientific Research and Development Svc
Semiconductor and Electronic Components
Services to Buildings and Dwellings
Software Publishers
Special Food Services
Spectator Sports
Sporting Goods, Hobby, and Musical Instrument Retailers
Support Activities for Air Transport
Support Activities, Road Transportation
Technical and Trade Schools
Travel Arrangement & Reservation Service
Turbine and Power Transmission Equipment
Warehousing and Storage
Waste Collection
Waste Treatment and Disposal
Water, Sewage and Other Systems
Web Search Portals, Libraries, Archives, and Other Information Services
Education & Training
- Education These occupations usually require a high school diploma.Associated Programs or MajorsLicense
NC Workforce Credentials
91840
91731
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