Customer Service Representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.
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Print Occupation
- Customer Service Representatives
Business, Management and Administration
What do they typically do
- Listen to customers' questions and concerns and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees
Number of Jobs
Average Annual
Job Growth -0.4%
Job Openings 113
Job Listings
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Industry/Employer
Accounting and Bookkeeping Services
Automobile Dealers
Building Material and Supplies Dealers
Business Support Services
Civic and Social Organizations
Community Care Facility for the Elderly
Computer Systems Design and Rel Services
Converted Paper Product Manufacturing
Educational Support Services
Fabric Mills
Freight Transportation Arrangement
Insurance Agencies, Brokerages & Support
Machinery & Supply Merchant Wholesalers
Management & Technical Consulting Svc
Management of Companies and Enterprises
Medical and Diagnostic Laboratories
Natural Gas Distribution
Nondepository Credit Intermediation
Offices of Physicians
Other Amusement & Recreation Industries
Other Miscellaneous Manufacturing
Other Miscellaneous Retailers
Other Wood Product Manufacturing
Power Generation and Supply
Printing and Related Support Activities
Professional and Similar Organizations
Religious Organizations
Residential Building Construction
Software Publishers
Spectator Sports
Sporting Goods, Hobby, and Musical Instrument Retailers
Web Search Portals, Libraries, Archives, and Other Information Services
Education & Training
- Education These occupations usually require a high school diploma.Associated Programs or MajorsLicense
NC Workforce Credentials
908
869
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